Cookies & Copyright Policies

Superior Home Cleaning

COOKIES POLICY

PLEASE READ THESE TERMS CAREFULLY

This policy was last updated: 7^th December 2018

This website uses cookies to track users interactions on the website and improve functionality.

About us

Superior Home Cleaning Limited is registered in England and Wales under company number 11691483 and our registered office address is 43 The Street, Alderton IP12 3BL.

Where we manage personal data, we identify as a Data Controller and recognise and act on our obligations under applicable data protection laws.

We can be contacted by Email: info@superiorhomcleaning.co.uk

Phone: 01394 432013

Post: The Street, Alderton IP12 3BL

The person responsible for Data Protection is Andrew Struthers.

What are Cookies?

Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the user with a tailored experience when navigating the website. Session cookies may be used to validate your access to different parts of the website.

How we use Cookies

Superior Home Cleaning uses cookies on our website to help us identify and track visitors on our pages and examine how the website is used. Where applicable the website will use a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer or device. This complies with UK legislation which requires that explicit consent is given by users before reading files are left, or applied, on a user’s computer or device.

Types of Cookies

The types of Cookies we use are:

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Statistics cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Marketing cookies are used to track visitors across websites. The intention is to display adverts that are relevant and engaging for the individual user.
Some cookies may currently be unclassified.

Cookies can be placed for a user’s session or will be persistent.

Disabling Cookies

If you are uncomfortable with the use of cookies, you can disable cookies on your device by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your device. You can also delete any cookies that are already stored on your device. However, please be aware that if you do delete and block all cookies from our website, parts of the site my not fully function.

Cookies we use

The Cookies we use are shown in this table below.

COOKIE	TYPE	PROVIDER	USE	RETENTION PERIOD
NECESSARY
__cfduid	HTTP	reviews.toponepercent.co.uk	Used by Cloudflare, to identify trusted web traffic.	1 YEAR
JSESSIONID	HTTP	forms.zohopublic.com	Preserves users states across page requests.	SESSION
JSESSIONID	HTTP	nr-data.net	Preserves users states across page requests.	SESSION
JSESSIONID	HTTP	salesiq.zoho.com	Preserves users states across page requests.	SESSION
JSESSIONID	HTTP	salesiq.zohopublic.com	Preserves users states across page requests.	SESSION
STATISTICS
_ga	HTTP	superiorhomecleaning.co.uk	Statistical data on how user uses the website	2 years
_gid	HTTP	superiorhomecleaning.co.uk	Registers unique ID for statistics on website use	1 day
_gat	HTTP	superiorhomecleaning.co.uk	Google Analytics use to throttle request rate	1 day
collect	Pixel	google-analytics.com	Used to send data to Google Analytics about the visitor’s device and behavior.	Session
MARKETING
GAPS	HTTP	accounts.google.com	Used to to identify the user when sharing content with a Google +1 button.	2 years
GPS	HTTP	youtube.com	Registers a unique ID on mobile devices to enable tracking based on geographical GPS location.	1 day
IDE	HTTP	doubleclick.net	Used to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads	1 year
PREF	HTTP	youtube.com	Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites	8 months
test_cookie	HTTP	youtube.com	Used to check if the user’s browser supports cookies.	1 day
VISITOR_INFO1_LIVE	HTTP	doubleclick.net	Tries to estimate the users’ bandwidth on pages with integrated YouTube videos.	1 day
YSC	HTTP	youtube.com	Registers a unique ID to keep statistics of what videos from YouTube the user has seen.	179 days
yt.innertube::nextId	HTML	youtube.com	Registers a unique ID to keep statistics of what videos from YouTube the user has seen.	Session
yt.innertube::requests	HTML	youtube.com	Registers a unique ID to keep statistics of what videos from YouTube the user has seen.	Persistent
UNCLASSIFIED
1d5486508f	HTTP	forms.zohopublic.com	Not available	Session
ahoy_track	HTTP	reviews.toponepercent.co.uk	Not available	Session
ahoy_visit	HTTP	toponepercent.co.uk	Not available	1 day
ahoy_visitor	HTTP	toponepercent.co.uk	Not available	2 years
e3de1f7d42	HTTP	salesiq.zoho.com	Not available	Session
e3de1f7d42	HTTP	salesiq.zohopublic.com	Not available	Session
LS_CSRF_TOKEN	HTTP	salesiq.zoho.com	Not available	Session
LS_CSRF_TOKEN	HTTP	salesiq.zohopublic.com	Not available	Session
siqlsdb	HTML	superiorhomecleaning.co.uk	Not available	Persistent
superiorhomecleaning-_zldp	HTTP	superiorhomecleaning.co.uk	Not available	2 years

Analytics

Superior Home Cleaning uses tracking software provided by Google Analytics to monitor its visitors, and to better understand how they use the site. Google Analytics software will save a cookie to the user’s hard drive in order to track and monitor engagement and usage of the website. The cookie will not store, save or collect personal information.

Google’s privacy policy is available at http://www.google.com/privacy.html. Users may opt-out from having their data collected by disabling the tracking.

Consent

If you accept the use of Cookies from this website, you consent to the processing of data about you by us and any third parties as identified in this policy and our Privacy Policy. You have the right to withdraw your consent at any time by emailing us at info@superiorhomecleaning.co.uk

Further information

Guidelines for the processing and handling of data is available from the Information Commissioner’s Office, the UK supervisory authority on data protection, see www.ico.org.uk

Information on the legal use of cookies on websites is also available at www.ec.europa.eu/ipg/basics/legal/cookies/index_en.html

Superior Home Cleaning

COPYRIGHT STATEMENT

PLEASE READ THESE TERMS CAREFULLY

This statement was last updated: 7^th December 2018

This statement outlines our ownership of the website, www.superiorhomecleaning.co.uk and its contents. The website is owned by Superior Home Cleaning Limited and is a registered company in England and Wales under company number 11691483.

This statement forms part of our Terms and Conditions. If you do not wish to be bound by our Terms and Conditions, you are advised not to use the website.

The content of these pages and the website design is protected by copyright and any copying of these pages is strictly prohibited, except that you may print or download to a local hard disk extracts for your personal and non-commercial use only.

Except as licensed or authorised to use the logos or trademarks of third parties, Superior Home Cleaning reserves the copyright to all content on the website, including but not limited to design, text, software, drawings, graphics and other files. None of these may be republished, reproduced, downloaded, displayed, distributed, posted transmitted or sold in any form or by any means in whole or in part without prior written permission of the copyright owner.

No part of this website content may be reproduced and reused for any commercial purpose whatsoever, unless separately granted a licence by us. You are not permitted to sell any of our content under any circumstances and this will constitute a breach of our terms and conditions.

All page headers, button icons, collection material, custom graphics and all other types of graphics used on this site are protected by copyright and may not be copied or imitated without the right owner’s permission.

If you link to the pages on this website, you must not do so in a way that gives users the impression that our content is yours or that our site is either endorsed or affiliated to yours.

Framing of this site without permission is a breach of our copyright.

Caching of this site is permitted by a service provider acting in the normal course of its business as provided for in the Electronic Commerce (EC Directive) Regulations 2002.

We can be contacted by email at: info@superiorhomecleaning.co.uk

CONTACT DETAILS

Head Office
08000862122
Free Phone even from Mobiles
info@superiorhomecleaning.co.uk

Superior Home Cleaning

4.7

Based on 65 reviews

See all reviews Write a review

Julie Leay

15:30 06 Jul 20

Great service, always happy to help. Provided me with a very reliable cleaner who was always flexible and did a great job cleaning my house every week.

Laura Stenning

10:16 08 Jun 20

Great cleaning service by Bianca- very reliable and good results. Highly recommend this cleaning company for easy payment and good service

Aurelia Russo

16:22 25 May 20

Excellent experience of Chanteul- a lovely cleaner who completed everything to above our satisfaction. Thank you very much for sending this charming and personable young woman to us. She has been a great help and we look forward to seeing her again.

Katharine Salmon

16:01 19 May 20

NPS Structures & Design

08:41 13 May 20

Janet was awesome. She cleaned superbly and often went beyond by putting away washing up that I had left drying or emptying the dishwasher. Can’t recommend highly enough.

Tony Hammond

11:51 01 Apr 20

Very responsive to initial query. Claudia has been great in providing a good quality service.

Alison Knight

17:14 27 Mar 20

Martine Whiteway-Wilkinson

13:39 27 Mar 20

Excellent service at an fair price plus an very good and reliable cleaning lady.

Joe Vos

10:43 25 Mar 20

ashok sawhney

09:50 25 Mar 20

Thank you superior home cleaning for introducing me to Jen. I am very pleased to have her help me out with cleaning my house. I love the fact that Jen pays attention to detail and that she is very proactive, polite and respectful. It is obvious that Jen is passionate about her job. Looking forward to a continued partnership.

Elleane Schroder

23:09 21 Mar 20

our cleaner, Janet , is a bright, friendly person, who leaves the bathroom bright and shining and the rest of the house with a glow. Thank you, no problems.

Tony Smith

16:57 20 Mar 20

Abhiraj Gill

19:25 19 Mar 20

Bianca is a top cleaner and really recommendable.

Daniel Nagib

20:00 15 Mar 20

Jawahr Alagil

18:40 13 Mar 20

Cass is very professional and has a very pleasant personality.

Richard Bartholomew

16:40 10 Mar 20

I wish I’d been in touch with Superior Home Cleaning much earlier than I did. They are very friendly, helpful and professional. The flexibility is brilliant. I’m disabled and am due to move within companies area and without will be carrying on to use their great services - Thank you 😊

Paul Todd

00:40 10 Mar 20

Stephen Gilbey

11:52 05 Mar 20

I looked at a site called Bark and contacted several cleaning companies - I needed a cleaner on a temporary basis. Superior Home Cleaning responded very quickly - I was very impressed with this as I like things to be sorted out "yesterday". A cleaner came to see me within two days and has now started work - a very good cleaner and a thoroughly nice person to have in your home.It's also nice to know that your cleaner receives a good hourly rate and the agency a reasonable sum for their service.The other companies I contacted did respond in good time, but Superior got there first.

Suzi Becker

19:09 13 Feb 20

Very happy with the team at Superior Home Cleaning, they are very helpful, prompt in responding to requests & issues and totally trustworthy. Thank you.

Penny Finn

18:03 12 Feb 20

I have been cleaning for Superior Home Cleaning for the past 4 months and honestly, they’ve been great! The clients that I clean for are so lovely, the hours are great and the communication between myself and the office is excellent. I hope to continue to grow within this company, gaining more skill and knowledge as I go.

Georgina Christie

13:44 30 Jan 20

Kathryn, our cleaner is very accommodating and always positive about any cleaning task. She is punctual and very easy to get on with. If I don't say what needs cleaning, she will use her initiative and clean what she thinks I would ask her to do. So far, very happy :)

Helen Quilliam

18:01 27 Nov 19

3rd cleaner but all have been great. Very responsive.

siobhan mchenry

11:46 07 Nov 19

Lovely lady,always turns up on time and does a great job.Would highly recommend

Mary Mason

21:12 04 Nov 19

Excellent cleaning, easy to pay and get setup and the staff care and accommodate. Would recommend this service highly!

Stuart W

14:31 24 Sep 19

Great company with great cleaners and no hidden fees

Melissa Mortimer

04:48 21 Sep 19

Helpful company. Some excellent cleaners.

Anne Louise Page

12:25 19 Sep 19

Great service and very easy payment system. No getting cash every week. They have paired me up with a wonderful cleaner, Svetla and now that she’s on holiday, they have been able to send another excellent lady, Lauren, to fill in. Am very happy with SHC.

Janet Cookson

09:48 10 Sep 19

They always do an excellent job, would highly recommend them.

Dennis Ord

17:12 28 Aug 19

I thought it would be a questionaire!!My experience of Superior Home Cleaning has so far been very good and helpful.With regard to Dawn, my cleaner, I have to say she has been excellent!! She is a great cleaner, I cannot fault her in any way. She is caring and kind and although that is not in her job description it is invaluable to me and probably to every old/disabled person she cleans for.She has my full respectJenny Dunster

Jenny Dunster

11:08 27 Aug 19

Astonishingly bad. I was referred one cleaner, who didn't do any cleaning and refused to come. I was referred a second cleaner, who came once and refused to come again. I was then referred a third cleaner, who came and did a good job but it turned out she was only 16. I was then referred a fourth cleaner. The third cleaner has failed to return my keys, despite several promises over several days, and was abusive when asked to respond. This saga has dragged on for almost two months, making a nightmare out of a rather simple transaction. I am astounded by the incompetence and poor service.

10glasspavilion

14:47 24 Aug 19

Had my first appointment last week. Catherine, my cleaner, did a fantastic job and worked extremely hard to make the house look great. Brilliant communication, easy payment plans and no hidden costs. 30% less than other quotes I had too.Very impressive - I highly recommend Superior Home Cleaning.

Richard Jackson

12:58 31 Jul 19

Carla S

12:46 24 Jul 19

Very friendly and professional customer service team and I couldn't be happier with the standard of cleaning provided! I can't recommend this company enough! Just excellent

Nonnie Fox

10:03 17 Jul 19

Very pleased with cleaner. Easy system payments

Agnes Ashton

10:33 24 Jun 19

I did a Google search, sent an enquiry via the form and supeior homes got straight back to me. I had a lovely woman visit a few days later to arrange the requirements and we booked a day for the first clean. Today I was very happy with the high standard of the domestic clean and having an online payment system works perfectly for me. Highly recommended.

rae burns

17:16 05 Jun 19

Graeme and Andrew provide a personal, efficient and reliable service.

C Cooke

10:15 31 May 19

Sandra Sobers

17:03 30 May 19

Seamless experience and great service. Super easy to set up and the cleaner did a really good job! Very happy with them! Used a bi weekly cleaning service for over an year and only discontinuing now as I am relocating to a different city.

Shreya Tandon

17:43 24 May 19

So far my experience with this company has been great. Office staff are efficient, helpful, patient and reliable. My cleaner came for the first time today and she's done a great job! Can really tell the effort, time and pride she's taken in her work and I can't wait to come back to a home like this every time she visits.

Lucy Farr

18:20 03 May 19

Informative, reliable, prompt and polite service. Thank you.

Howard Property Group Office

09:30 29 Apr 19

Absolutely brilliant service. Managers are always available, listen to feedback and keep you informed of situations. The current person they have provided is just fantastic! Thank you :)

Kate Wood

15:48 27 Mar 19

Maureen Warner

12:00 20 Mar 19

We had our first service yesterday with our cleaner Abigail and she was absolutely brilliant and the service from head office is excellent they respond very quickly and are very helpful I would recommend this cleaning company x thankyou So much x

Jenni-lee Scott

15:27 19 Mar 19

Great cleaning service. Scarlett is lovely, friendly and hard working. It's so nice to have someone so cheerful and keen to make my house look so sparkling clean.

Anna Ratcliffe

19:20 15 Dec 18

Do not use this company. Their cleaners are very unreliable and you will spend your life asking for refunds and keys back. When you do it is seen to be causing a fuss!Edit: I thought I would add a little more context following a response we from the owner. When I engaged the services of the company I was on maternity leave with a 3 month old baby. I was due to return to work so really wanted to sort out a reliable cleaner with no hassle. They sent a cleaner for me to meet and we agreed the day and time that she would start. On the day the cleaner was meant to start, the cleaner advised that she would not be attending as she no longer worked for the company. This was an hour and a half before she was due to arrive.Onto the next cleaner, we met and we agreed the day and time she would clean and then the date she would start. The second time she was was due to clean for us she failed to turn up with no contact whatsoever. The third time she was due to clean for us she text me to ask me if she was working for us that day and the forth time she was due to clean for us she failed to turn up and made no contact whatsoever. We said we would no longer like to use her and could we have a new cleaner.Onto the next cleaner, we met and agreed what days and time she would clean for us along with her start date. I advised I could not give her the key as I had not yet had this back from the previous cleaner but I expected the key back soon as I had asked for the key back on the day we advised we no longer wanted to use the previous cleaner. The key was posted through our door, with a rude note, 6 days after we had asked for it back. I asked twice and my parter also asked too. It seemed like the company were not too concerned that a disgruntled cleaner had the keys to our house and I felt like we were being made out to look awkward for wanting our keys back promptly.Finally, the company called me yesterday to advise that the new cleaner did not want to start with us because of the ‘keys issue’ and she was worried that she would not be able to meet our requirements in regards to getting our keys back when we needed them. We have no requirements, just that we expect them back promptly (and without a rude letter) if we ask for them back. I would expect anyone else to want the same thing. I am not exactly sure was said to the new cleaner to make her not want to start as the company owner just kept mumbling about something to do with keys.I agree, refunds were processed promptly, but the point is, if we were provided with reliable cleaners we wouldn’t need to keep asking for refunds. This is an honest review from a new mum who just wanted a cleaner sorted when she went back to work. Over 3 months down the line and I still have no cleaner. This review is left so that people can make up their own minds about using your company, so please don’t make out like I am an ‘awkward customer’.

Charlotte Whiley

12:09 24 Oct 18

I have been using this company for the last couple of months. The whole process from start to now has been very professional. My lovely cleaner is always on time and does a fantastic job. I would highly recommend this company. Thank you so much. I love Fridays. 😁

Nicki Legh-Smith

19:12 12 Oct 18

Amazing service and matched up with an amazing cleaner in Jen. Professional, affordable and would highly recommend to others.

Tam McKie

10:32 04 Oct 18

Prompt response to my initial enquiry and excellent service all round - highly recommended!

Paul Jones

13:16 11 Sep 18

Adam and I have been really impressed with the service offered. It’s been professional and our cleaner always does a fantastic job. I feel very confident recommending this reliable trustworthy company to friends and family.

Daisy and Pip Turner

16:45 30 Aug 18

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