Can you change your cleaner?

Yes, you can. If you’re not entirely satisfied with your cleaner, then yes, we will definitely send you a replacement. But we normally find that if you’re not happy with the standard of the cleaning, it’s probably due to miscommunication.

Our cleaners are open to constructive criticism. If there’s a bit that’s been missed or not done as thoroughly as you would like, or perhaps too thorough and not enough is being done, then a quick chat with them normally resolves the issue.

But failing that, yes, give us a call. We will reassign you a different cleaner. We’ll send somebody out to meet you, and we will get it right for you.