Do we offer a guarantee?
Yes. Yes, we do. If you’re not entirely satisfied with your cleaner, we will send another cleaner as a replacement, no questions asked. But we do only employ experienced people, and I do interview them myself, so rarely do we have to swap somebody out.
What we sometimes find is that there is normally either a personality clash, which is fine. If you don’t get along with that person we will replace him. But if you’re not entirely satisfied with the quality, it’s normally down to miscommunication, and our cleaners are open to constructive criticism. If they haven’t done a section thoroughly enough to your standards, then a quick chat with them, show them exactly what you want, normally resolves the issue.
But yes, there is a guarantee that we will send you another person until you’re completely satisfied with the service.