Knowledge Center

Everything you need to know about Superior Home Cleaning

Browse our extensive library of resources below

We have tried to include as much information as possible below, please click on a image to be taken to a video that will explain in more detail.

 

If you have any other questions please get in touch. 

What Is The Contract Length?
  What is the contract length? As well as trying to make it affordable, we have tried to make the
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What To Expect From a Cleaning Lady?
What to expect from your cleaner, that’s a very good question. We charge an hourly rate and any reasonable household
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Do You Clean Outside The Property?
   Do we clean the outside of your property? The short answer is no. We don’t do external windows,
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Do You Clean Curtains or Carpets?
 Do we clean carpets? The simple answer is no. We are not carpet cleaning specialists. We can put stain
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Do Cleaners Bring Their Own Products?
  Do cleaners bring their own products? Well, most of our clients prefer to use their own products. This is
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Do I Get The Same Cleaner Every Time?
  Do I get the same cleaner every time? Yes, you do. The cleaner that comes to meet you before
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What To Do With Pets When The Cleaner Arrives?
 What to do with your pets when the cleaner arrives? Well this is entirely up to you as well,
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Commercial Cleaning ?
 Do we carry out commercial cleaning? We as a company specialise in domestic cleaning. Although we do have a
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Can I Change My Cleaner?
 Can you change your cleaner? Yes, you can. If you’re not entirely satisfied with your cleaner, then yes, we
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Can I Change How Many Hours I Have?
 Can you change how many hours you have? Yes, yes you can. Of course you can. You will have
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Are the Cleaners Employed or Self-Employed?
 Are the cleaners employed or self-employed? All our cleaners are self-employed. This offers them the flexibility of working, doing
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Are The Cleaners DBS Checked?
 Are our cleaners DBS checked? Yes, some of them are. Some of them have worked or are still working
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Will You Clean My Windows?
 Do we clean windows? Yes and no, is the answer to this question. We clean the internal windows. That’s
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Why Choose a Company over an Independent Cleaner?
 Why choose a company like ours over an independent cleaner? There are several reasons why I think you should
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What’s the Best Day to Have a Cleaner Come?
 What is the best day for a cleaner to come? Well, that is entirely up to you. When you
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How Much Cleaning Should I do Before the Cleaning Person Arrives?
How much tidying up or cleaning  should you do before your cleaner comes? Well, that’s entirely up to you. We
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How Much Is It?
 How much does it cost? This is probably the most frequently asked question. We have tried to keep the
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How Do You Recruit The Cleaners?
 How do we recruit the cleaners? Well, we advertise on the local job websites, through Facebook, and through different
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How to Interview a Housekeeper or Cleaner?
How to interview your cleaner or housekeeper. As you’ve probably guessed, we do encourage you to meet your cleaner before
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How Do I Pay?
How do you pay? Our preferred method of payment is through a company called World Pay. They are the largest
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Do You Offer a Guarantee?
Do we offer a guarantee? Yes. Yes, we do. If you’re not entirely satisfied with your cleaner, we will send
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Giving Your Keys to the cleaner?
Giving keys to the cleaner This is quite straightforward. As part of the information pack that we send you, there
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Minimum Amount Per Session or Month?
What are the minimum cleaning session lengths and contract lengths? Our minimum session length is two hours, and the minimum 
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One-off Cleans Do You Do Them?
One off cleans, do we do them? Well the short answer is no. No, we don’t. We do weekly and
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Washing and Ironing?
Do we do washing and ironing? Yes, absolutely. The washing and ironing is part of our regular cleaning service, as
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What Does the Insurance Cover?
What does the insurance cover? We have a very comprehensive insurance policy with 1 million pound public liability and one
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What Happens if the Cleaner Does Not Turn up?
What happens if your cleaner doesn’t turn up? Well, as you know, sometimes life gets in the way and the
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What if I am Not Happy with the Cleaning?
What if you’re not happy with the cleaning? If you’re not entirely satisfied with the cleaning that your cleaner has
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Can I Get Refunds?
Can you get refunds? Yes, you can. We offer refunds for any missed sessions for any reason whatsoever. We do
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What if I am on Holiday?
What happens when you’re on holiday? Well, simply put, when you’re away, you don’t pay. If you are going on
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Blogs

Please visit our blogs page where we have written some articles you may find interesting or useful in your search for the perfect cleaner.

Downloads

We have attached some documents here for you to download , these documents are designed for you to get the most out of your cleaning service.

FAQ's

On our Frequently asked questions page you will find a list of the most commonly asked questions we have tried to be as detailed as possible but if we have missed anything please get in touch and we will try and help.

Price Guide

Our price guide is what it says it is . We have found that there is nothing worse than searching all over a website to find out what The product or service costs .With us just click above.

Videos

We are slowly building up a collection of related videos that we hope will help you in making a decision about your cleaning service.