Website Terms of Use and Disclaimer

Website Terms of Use and Disclaimer

Superior Home Cleaning

WEBSITE TERMS OF USE

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEBSITE

This page was last updated: 7th December 2018

This website (www.superiorhomecleaning.co.uk) is the property of Superior Home Cleaning Limited (“Superior Home Cleaning”) and is made available subject to complying with our terms of use set out below.

The terms of use should be read in conjunction with our Terms and Conditions, Privacy Policy and Cookies Policy. These counterparts together form part of our Terms and Conditions and use of the website constitutes an agreement by the user to be bound by these Terms and Conditions.

If you do not wish to be bound by our Terms and Conditions you are advised not to use the website.

1.    ABOUT US

Superior Home Cleaning Limited is registered in England and Wales under company number [INSERT] and our registered office is [INSERT]. We can be contacted by email to info@[INSERT]

2.    GENERAL TERMS

Superior Home Cleaning accepts no responsibility for any loss or damage which may arise from reliance on information contained on this website or on any other websites to which this site may at any time be linked.

Users of this website are not permitted to upload to this website or to transmit any material which will cause damage to the performance of any computer system or any material which is obscene, defamatory or in breach of any copyright or intellectual property rights.

3.    INTERPRETATION

Unless the context otherwise requires, references to the singular include the plural and references to the masculine include the feminine, and vice versa.

The headings contained in these terms of use are for convenience only and do not affect their interpretation.

References to any statute or statutory provision shall, unless the context otherwise requires, be construed as a reference to that statute or provision as from time to time amended, consolidated, modified, extended, re-enacted or replaced.

4.    AMENDMENTS TO TERMS

Superior Home Cleaning may revise these terms and conditions of use at any time and update this information. You should therefore review the full terms and conditions regularly. Your continued use of the website constitutes your agreement to these terms and conditions as amended.

If you have any questions regarding this Policy, you should contact us at [INSERT] or by email to info@Superiorhomecleaning.com

5.    INTELLECTUAL PROPERTY

Superior Home Cleaning is the owner and/or authorised copyright licence holder of the logos, trademarks and content present which includes, but is not limited to, the design, layout, look, appearance and graphics. We do not grant any licence, copyright or use of any other of our intellectual property rights to you or any third party.

You acknowledge that you do not own and shall not acquire any title, copyright or any other intellectual property rights in relation to the website and you shall not modify, translate, adapt or otherwise amend the contents.

6.    CONFIDENTIALITY

Your information will be handled with the upmost confidence. Superior Home Cleaning will adhere to all national and UK data protection, data transfer, data retention, and confidentiality regulations and always stores data sent to us in a secure manner.

All information that you send to us will be kept confidential and will not be given to any unauthorised third parties except as required by law.

7.    DATA PROTECTION

The use of personal information supplied to us by you and other users of this website is governed by Superior Home Cleaning’s “Privacy Policy”. We keep all data in our secured systems. Information will not be given to any third party unless express permission is given by the individual or as required by law.

Any testimonial or quote used on the website or other marketing material will only be used where the express permission of the customer has been obtained.

Under data protection legislation all individuals have the right to access their personal data and when processing data on your behalf we will comply with the provisions of relevant UK legislation. Data Subjects have the following rights in relation to the treatment of their data:

  1. The right to be informed
  2. The right of access to information – allows individuals to be aware of and verify the lawfulness of data processing.
  3. The right to rectification – if data is inaccurate or incomplete
  4. The right to erase – also known as ‘the right to be forgotten’
  5. The right to restrict processing
  6. The right to data portability – allows individuals to obtain and transfer their data to different service providers
  7. The right to object
  8. Rights in relation to automated decision making and profiling.

If you wish to exercise any of these rights you should contact the person responsible for data protection matters – [INSERT].

8.    USE OF THE WEBSITE

You must not modify, adapt or hack this website, or modify another website, so as to falsely imply that it is associated with Superior Home Cleaning.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of this website.

Superior Home Cleaning accepts no responsibility for the content or accuracy of the information that is available, or is posted, including information posted in blogs, on this website.

Superior Home Cleaning retain the right to remove content and user accounts if they contain content which we determine, at our sole discretion, is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use.

You are not permitted to use our services or servers for the propagation, distribution, housing, processing, storing or otherwise handling in any way lewd, obscene, or pornographic material, or other material which we deem to be objectionable, to be determined at our sole discretion.

We do not guarantee that our site is free from any worm, virus, malware, or other harmful material which may have destructive or monitoring properties and shall have no liability of such. You are strongly advised to ensure that your own anti-virus and protective software is up-to-date and effective. You must not transmit any worms or viruses or any code of a destructive nature either onto the Website or using the Website in any capacity. We make no warranty that the contents of this Website are free from the influence of malware in respect thereof. 

Users of this website are not permitted to upload to this website or to transmit any material which will cause damage to the performance of any computer system or any material which is obscene, defamatory or in breach of any copyright or intellectual property rights.

Users are not permitted to post advertising and/or promotional content that is inconsistent with the purpose of the website. You must not solicit any users of this website to market any products or services except as permitted under our Terms and Conditions.

All rights not expressly granted in these Terms and Conditions are reserved by us and our licensors.

9.    AVAILABILITY OF THE WEBSITE

We cannot guarantee that the website is available at all times. We reserve the right to modify or discontinue, temporarily or permanently, the website, services available, or any part thereof, with or without notice. You agree that We will not be liable to You or to any third party for any modification, suspension or discontinuance of the website or its services.

The information and services available on the Superior Home Cleaning website are provided for the purpose of assisting those with an interest in using/purchasing services from the Company. Users access to use the site is non-transferable and may be revoked by Superior Home Cleaning at any time and for whatsoever reason.

The material available on this website is not for commercial use by other parties. You are not permitted to decompile, reverse engineer, disassemble, rent, lease, loan, sell, sublicense, or create derivate works from the site or the content. The use of network monitoring or discovery software to determine the site architecture, or information about its usage or identify individual users is strictly prohibited.

Superior Home Cleaning accepts no responsibility for the content or accuracy of the information that is available, or is posted on this website.

Superior Home Cleaning in its sole discretion shall determine your compliance with the above and shall have the right to block access to any user, or delete from this Website without any prior notice, any material that it deems not to comply or to be objectionable for any reason.

Superior Home Cleaning will not be liable to users or any third party for any damages whatsoever, whether direct, indirect, incidental or consequential relating to or arising out of a visitor’s use of this Website.

Users of this web site must not: disrupt, or interfere with the security of the site or otherwise abuse any service provided on the site or linked Website; disrupt, interfere or abuse any other user’s enjoyment of the site; or obtain unauthorised access to any part of the site that is restricted.

10. UP TIME

Superior Home Cleaning will endeavour to make the Website available to users but cannot guarantee that the Website will operate continuously or without interruption. There may be times when certain features, parts or content of the site, or the entire Website, become unavailable, or are modified, suspended or withdrawn by us at our sole discretion, without any notice given. We will not be liable whatsoever for any unavailability issues.

We cannot guarantee the speed with which you will be able to access and use the Website as it will depend upon factors such as the specification of your equipment and the number of people using the site. 

11. LINKS

The website may contain links to other sites, which are not under the control of Superior Home Cleaning. We accept no responsibility or liability for the content, security, availability and privacy practices, or any material on any website that is not under the control of Superior Home Cleaning. A link to a third-party website does not imply endorsement by Superior Home Cleaning.

12. COPYRIGHT

No part of this website content may be reproduced and reused for any commercial purpose whatsoever.

13. WARRANTIES

Superior Home Cleaning warrants that the contents of this website are prepared with reasonable skill and care. However, we do not guarantee that it is free of errors or omissions and we will not be held liable for any loss as a consequence of information contained on the website.

We make no warranty that the contents of this website are free from the influence of malware which has destructive or monitoring properties and shall have no liability in respect thereof. 

We disclaim all responsibility for damage or loss howsoever arising including but not limited to loss of projects, loss of profits, loss of data or consequential or indirect losses arising in contract, tort or otherwise from the use of or inability to use the website and/or any information or materials on Superior Home Cleaning.

14. NO WAIVER

No failure or delay by Superior Home Cleaning in exercising any of its rights shall be deemed to be a waiver of that right, and no waiver of a breach of any provision of the terms of use shall be deemed to be a waiver of any subsequent breach of the same or any other provision.

15. FORCE MAJEURE

Superior Home Cleaning shall not be liable for any failure or delay in performing their obligations under these terms of use where such failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of Superior Home Cleaning Limited.

16. ENTIRE AGREEMENT

By using this website, users accept that they shall not rely on any representation, warranty or other provision except as expressly provided in these terms of use. All conditions, warranties or other terms implied by statute or common law are excluded as fully permitted by law.

17. SEVERABILITY

Each of these conditions is separate from all other conditions, so that if one condition is found to be void or otherwise unenforceable it will not affect the validity of any of the others.

18. JURISDICTION AND GOVERNING LAW

These terms of use and all disputes, whether contractual or otherwise, arising out of or in connection with them are governed by and shall be construed in accordance with the laws of England and Wales and each party submits to the exclusive jurisdiction of the English courts.

Copyright © 2018 Superior Innovation Solutions Ltd trading as Superior Home Cleaning . All rights reserved. Terms of Use

Superior Home Cleaning

DISCLAIMER

PLEASE READ THESE TERMS CAREFULLY

 

This Statement was last updated: 7th December 2018

 

The purpose of this website is to provide information on the services offered by Superior Home Cleaning Limited (company registered number 11691483). All text and images provided and seen on this website shall solely be for information, educational or training purposes only. Whilst the website may provide other information on cleaning related matters, please note that this is for general information and does not constitute advice for specific circumstances.

We endeavour to keep all information on the website up-to-date and correct, however, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Superior Home Cleaning will not be liable to users or any third party for any damages whatsoever, whether direct, indirect, incidental or consequential relating to or arising out of a visitor’s use of this Website.

Superior Home Cleaning disclaims all responsibility for damage or loss howsoever arising including but not limited to loss of projects, loss of profits, loss of data or consequential or indirect losses arising in contract, tort or otherwise from the use of or inability to use the website and/or any information or materials on Superior Home Cleaning.

Superior Home Cleaning do not accept liability for services which are direct, indirect, consequential or incidental damages, or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of, or in connection with the use of the services or any documents provided by Superior Home Cleaning. 

Superior Home Cleaning do not accept any responsibility or liability for the content, security, availability and privacy practices, or any material on any website that is not under the control of Superior Home Cleaning. A link to a third-party website does not imply endorsement by Superior Home Cleaning.

If you have any questions regarding this Policy, you should contact us:

by post to   Superior Home Cleaning 

 The Street, Alderton IP12 3BL

or by email to    info@superiorhomecleaning.co.uk

If you do not understand anything on this website, or need advice on our terms, you should contact a solicitor or other professional legal advisor.

 

Copyright © 2020 Superior Innovation Solutions Limited trading as Superior Home Cleaning 

CONTACT DETAILS


Head Office
08000862122
Free Phone even from Mobiles 
info@superiorhomecleaning.co.uk

Cannot fault this excellant service
RALPH NEWSON
RALPH NEWSON
11:42 21 Oct 20
Reasonable pricing, very easy to use, reasonable cleaner. Very good interaction overall.
John Townsend
John Townsend
10:17 15 Oct 20
Farah Latif
Farah Latif
10:36 12 Oct 20
I continue to be delighted with my new lady, and gratefully look forward to my weekly "Sparkle Day". Thanks very much to you all.
Jay T
Jay T
15:48 01 Sep 20
Jesmin Rahman
Jesmin Rahman
17:32 24 Aug 20
Alec May
Alec May
20:40 14 Aug 20
The cleaner lady who came to our house was really good, on time and professional
romain el sair
romain el sair
14:35 17 Jul 20
As a new customer I have been let down 2x in a row. Cleaning was agreed for last week for a Friday, the cleaner did not come. Gave them another chance for this week and yet again I am being let down. Simply unacceptable.
Adrienn Kökény
Adrienn Kökény
10:11 17 Jul 20
Great service and very easy payment system. No getting cash every week. They have paired me up with a wonderful cleaner, Svetla and now that she’s on holiday, they have been able to send another excellent lady, Lauren, to fill in. Am very happy with SHC.
Janet Cookson
Janet Cookson
12:33 07 Jul 20
Julie Leay
Julie Leay
15:30 06 Jul 20
Great service, always happy to help. Provided me with a very reliable cleaner who was always flexible and did a great job cleaning my house every week.
Laura Stenning
Laura Stenning
10:16 08 Jun 20
Very friendly and professional customer service team and I couldn't be happier with the standard of cleaning provided! I can't recommend this company enough! Just excellent
Nonnie Fox
Nonnie Fox
13:54 03 Jun 20
Great cleaning service by Bianca- very reliable and good results. Highly recommend this cleaning company for easy payment and good service
Aurelia Russo
Aurelia Russo
16:22 25 May 20
Excellent experience of Chanteul- a lovely cleaner who completed everything to above our satisfaction. Thank you very much for sending this charming and personable young woman to us. She has been a great help and we look forward to seeing her again.
Katharine Salmon
Katharine Salmon
16:01 19 May 20
NPS Structures & Design
NPS Structures & Design
08:41 13 May 20
Janet was awesome. She cleaned superbly and often went beyond by putting away washing up that I had left drying or emptying the dishwasher. Can’t recommend highly enough.
Tony Hammond
Tony Hammond
11:51 01 Apr 20
Very responsive to initial query. Claudia has been great in providing a good quality service.
Alison Knight
Alison Knight
17:14 27 Mar 20
Martine Whiteway-Wilkinson
Martine Whiteway-Wilkinson
13:39 27 Mar 20
Excellent service at an fair price plus an very good and reliable cleaning lady.
Joe Vos
Joe Vos
10:43 25 Mar 20
ashok sawhney
ashok sawhney
09:50 25 Mar 20
Thank you superior home cleaning for introducing me to Jen. I am very pleased to have her help me out with cleaning my house. I love the fact that Jen pays attention to detail and that she is very proactive, polite and respectful. It is obvious that Jen is passionate about her job. Looking forward to a continued partnership.
Elleane Schroder
Elleane Schroder
23:09 21 Mar 20
our cleaner, Janet , is a bright, friendly person, who leaves the bathroom bright and shining and the rest of the house with a glow. Thank you, no problems.
Tony Smith
Tony Smith
16:57 20 Mar 20
Abhiraj Gill
Abhiraj Gill
19:25 19 Mar 20
Bianca is a top cleaner and really recommendable.
Daniel Nagib
Daniel Nagib
20:00 15 Mar 20
Jawahr Alagil
Jawahr Alagil
18:40 13 Mar 20
Cass is very professional and has a very pleasant personality.
Richard Bartholomew
Richard Bartholomew
16:40 10 Mar 20
I wish I’d been in touch with Superior Home Cleaning much earlier than I did. They are very friendly, helpful and professional. The flexibility is brilliant. I’m disabled and am due to move within companies area and without will be carrying on to use their great services - Thank you 😊
Paul Todd
Paul Todd
00:40 10 Mar 20
Stephen Gilbey
Stephen Gilbey
11:52 05 Mar 20
I looked at a site called Bark and contacted several cleaning companies - I needed a cleaner on a temporary basis. Superior Home Cleaning responded very quickly - I was very impressed with this as I like things to be sorted out "yesterday". A cleaner came to see me within two days and has now started work - a very good cleaner and a thoroughly nice person to have in your home.It's also nice to know that your cleaner receives a good hourly rate and the agency a reasonable sum for their service.The other companies I contacted did respond in good time, but Superior got there first.
Suzi Becker
Suzi Becker
19:09 13 Feb 20
Very happy with the team at Superior Home Cleaning, they are very helpful, prompt in responding to requests & issues and totally trustworthy. Thank you.
Penny Finn
Penny Finn
18:03 12 Feb 20
I have been cleaning for Superior Home Cleaning for the past 4 months and honestly, they’ve been great! The clients that I clean for are so lovely, the hours are great and the communication between myself and the office is excellent. I hope to continue to grow within this company, gaining more skill and knowledge as I go.
Georgina Christie
Georgina Christie
13:44 30 Jan 20
Kathryn, our cleaner is very accommodating and always positive about any cleaning task. She is punctual and very easy to get on with. If I don't say what needs cleaning, she will use her initiative and clean what she thinks I would ask her to do. So far, very happy :)
Helen Quilliam
Helen Quilliam
18:01 27 Nov 19
3rd cleaner but all have been great. Very responsive.
siobhan mchenry
siobhan mchenry
11:46 07 Nov 19
Lovely lady,always turns up on time and does a great job.Would highly recommend
Mary Mason
Mary Mason
21:12 04 Nov 19
Excellent cleaning, easy to pay and get setup and the staff care and accommodate. Would recommend this service highly!
Stuart W
Stuart W
14:31 24 Sep 19
Great company with great cleaners and no hidden fees
Melissa Mortimer
Melissa Mortimer
04:48 21 Sep 19
Helpful company. Some excellent cleaners.
Anne Louise Page
Anne Louise Page
12:25 19 Sep 19
They always do an excellent job, would highly recommend them.
Dennis Ord
Dennis Ord
17:12 28 Aug 19
I thought it would be a questionaire!!My experience of Superior Home Cleaning has so far been very good and helpful.With regard to Dawn, my cleaner, I have to say she has been excellent!! She is a great cleaner, I cannot fault her in any way. She is caring and kind and although that is not in her job description it is invaluable to me and probably to every old/disabled person she cleans for.She has my full respectJenny Dunster
Jenny Dunster
Jenny Dunster
11:08 27 Aug 19
Astonishingly bad. I was referred one cleaner, who didn't do any cleaning and refused to come. I was referred a second cleaner, who came once and refused to come again. I was then referred a third cleaner, who came and did a good job but it turned out she was only 16. I was then referred a fourth cleaner. The third cleaner has failed to return my keys, despite several promises over several days, and was abusive when asked to respond. This saga has dragged on for almost two months, making a nightmare out of a rather simple transaction. I am astounded by the incompetence and poor service.
10glasspavilion
10glasspavilion
14:47 24 Aug 19
Had my first appointment last week. Catherine, my cleaner, did a fantastic job and worked extremely hard to make the house look great. Brilliant communication, easy payment plans and no hidden costs. 30% less than other quotes I had too.Very impressive - I highly recommend Superior Home Cleaning.
Richard Jackson
Richard Jackson
12:58 31 Jul 19
Carla S
Carla S
12:46 24 Jul 19
Very pleased with cleaner. Easy system payments
Agnes Ashton
Agnes Ashton
10:33 24 Jun 19
I did a Google search, sent an enquiry via the form and supeior homes got straight back to me. I had a lovely woman visit a few days later to arrange the requirements and we booked a day for the first clean. Today I was very happy with the high standard of the domestic clean and having an online payment system works perfectly for me. Highly recommended.
rae burns
rae burns
17:16 05 Jun 19
Sandra Sobers
Sandra Sobers
17:03 30 May 19
Seamless experience and great service. Super easy to set up and the cleaner did a really good job! Very happy with them! Used a bi weekly cleaning service for over an year and only discontinuing now as I am relocating to a different city.
Shreya Tandon
Shreya Tandon
17:43 24 May 19
So far my experience with this company has been great. Office staff are efficient, helpful, patient and reliable. My cleaner came for the first time today and she's done a great job! Can really tell the effort, time and pride she's taken in her work and I can't wait to come back to a home like this every time she visits.
Lucy Farr
Lucy Farr
18:20 03 May 19
Informative, reliable, prompt and polite service. Thank you.
Howard Property Group Office
Howard Property Group Office
09:30 29 Apr 19
Absolutely brilliant service. Managers are always available, listen to feedback and keep you informed of situations. The current person they have provided is just fantastic! Thank you :)
Kate Wood
Kate Wood
15:48 27 Mar 19
Maureen Warner
Maureen Warner
12:00 20 Mar 19