PLEASE READ THESE TERMS CAREFULLY
This policy was last updated: 7th December 2018
Superior Home Cleaning Limited take our obligations to protect your privacy seriously and adhere to all relevant data protection law.
Our terms and conditions are available at www.superiorhomecleaning.co.uk. If you do not wish to be bound by these Terms and Conditions, you are advised not to use the website.
Superior Home Cleaning Limited is registered in England and Wales under company number 11691483 and our registered office address is 43 The Street, Alderton IP12 3BL. We can be contacted by email to email@example.com
What information do we collect?
The information that you provide us with is collected from any online details given and processed in accordance with UK legislation.
Information you provide to us
In order to provide our services to you, you agree to us using any personal information including sensitive information that you give to us.
Information we get from other sources
From time to time, we may need to obtain information from third parties about you. This will only apply where it is necessary to provide our services and as permitted by law.
How we use your personal information
Your information will be used to enable us to provide our services to you. We act as a Data Controller of your information and undertake to protect your personal and sensitive data in a manner that is consistent with the requirements of the General Data Protection Regulation (GDPR). We will take reasonable measures to ensure the secure storage of your data.
- Administration of the website;
- Improve your browsing experience;
- Follow up with email enquires;
- General non-marketing communications;
- Email notifications, where you have given consent;
- Marketing communications, where you have given consent;
- Provision of statistical information to 3rd parties about our users – but this information will not be used to identify any individual user;
- Client testimonials
- Job applications including applications from contractors/freelance workers;
- Dealing with enquiries or complaints.
Communications with us
We use the details that you give us in the following ways:
- to follow up on enquiries
- send you general information about us and our services
- ask for testimonials
- deal with complaints
- deal with reports about user’s use of the website.
The basis for holding this information is as being for legitimate legal purposes or to fulfil a contractual obligation where the contact is from an existing client.
Phone calls to us may be monitored and any data given may be recorded and retained by us. Data will be held on the basis of being for our legitimate business needs or in order to fulfil our contractual obligations if you are a client of ours.
We may ask for your permission to publish your comments in relation to services we have provided to you. If we choose to publish these on our website, App or other promotional material, we will ask for your explicit consent to include your name or other personal details.
Users of this website and our App do so at their own discretion and provide any such personal details at their own risk.
We will only send you emails about our products and services (i.e. direct marketing) with your express consent. You have the option not to give consent and to withdraw consent at any time by emailing us at firstname.lastname@example.org
We may disclose your personal information if we are required to do so by law, in connection with any legal proceedings, and in order to establish, exercise or defend our legal rights, or if otherwise legally permitted.
Retaining your data
We keep your personal information in accordance with our Data Retention Policy which reflects our needs to provide services to you as contracted and also as required to meet legal, statutory and regulatory obligations. The need to hold information is regularly reviewed and information/data will be disposed of when no longer required.
Superior Home Cleaning cannot guarantee or verify the contents of any externally linked website and users click on external links at their own risk. Superior Home Cleaning Limited and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social media platforms
Users are advised to use social media platforms wisely and communicate and/or engage with them with due care and caution in regard to their own privacy and personal details. This website nor its owners will not ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
We use Google Analytics to provide us with details about user’s interactions on the website. See our Cookies Policy.
Legal basis for processing
We will ask for your consent if we need to process your personal data in circumstances including:
- For marketing our services and promotions
Separate consent is not required in the following circumstances:
- For the performance of a contract.
To perform our contractual obligations to you, including fulfilling orders or purchases you have made, contacting you in relation to any issues with your order or use of the services, in relation to the provision of the services, or where we need to provide your personal data to our service providers related to the provision of the services.
- To comply with legal obligations.
To comply with laws, regulators, court orders, or other legal obligations.
- Legitimate Interests.
Legitimate interests may include:
- To communicate with you regarding the services, including to provide you with important notices regarding changes to our terms and to address and respond to your requests, enquiries and complaints;
- To send you surveys in connection with our services;
- To assist in the investigation of suspected illegal or wrongful activity, and to protect and defend our rights and property, or the rights or safety of third parties;
- To develop, provide, and improve our services;
You may at any time withdraw your consent to the processing of your personal data by contacting us by email to email@example.com
Data Subject Rights
Subject Access Requests
The General Data Protection Regulation (GDPR) gives individuals, known as ‘data subjects’, the right to access personal data that is held by organisations by a subject access request (SAR). We will endeavor to respond quickly to any such requests, which legally require us to respond within one month of receiving the request and necessary information. To make a SAR please email us at firstname.lastname@example.org. You will need to tell us how we acquired the information and in what form.
Right to Rectification
Data subjects have the right to request that we amend or change personal information that we hold about you, that is inaccurate or incorrect.
Right to erasure
Data subjects have the right to ask us to delete personal information from our systems without giving any reason and at any time. We will act on any request without delay.
Right to restrict processing
Data subjects have the right to rectification or erasure of personal data in the following circumstances:
- Personal data is not accurate;
- The processing of data is unlawful. Data subjects may request that processing is restricted;
- Data is required to exercise legal rights or defend legal claims;
- Data is unlawful but there may be lawful grounds for processing, which override this right.
Right to data portability
Data subjects have the right to obtain and transfer their data to different service providers.
Right to object
Data subjects have the right to object to the processing of data at any time based on their particular situation. This includes objecting to profiling unless it is in the ‘public interest’ or exercised lawfully by an official authority. We will only process data where we can demonstrate lawful grounds for doing so.
Right not to be subject to decisions based on automated processing
We do not use any automated processing that results in a relevant automated decision based on a data subject’s personal information.
Using your rights
If you wish to invoke any of these rights, you can email us at email@example.com
Changes to this policy
Data Protection Contact
If you have any concerns about how we handle your data, you can contact us by writing to Superior Home Cleaning Limited, 43 The Street, Alderton IP12 3BL, or send an email to firstname.lastname@example.org
The person responsible for data protection matters is Andrew Struthers.
If you wish to formally report an issue of concern regarding data, you should contact the Information Commissioner’s Office, the UK body that governs Data Protection. See https://ico.org.uk
Third Party Rights
Jurisdiction and Governing Law